Last Updated: 23-11-2025
Thank you for shopping with Zelora Paris Leather. We value your satisfaction and are committed to providing high-quality leather products and excellent customer service.
Please read this Return & Refund Policy carefully to understand the conditions applicable to returns, exchanges, refunds, and cancellations.
1. Return Eligibility
We accept returns or exchanges subject to the following conditions:
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The product must be unused, unworn, and in its original condition.
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The product must be returned in its original packaging, including tags and accessories, where applicable.
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The return request must be submitted within 48 hours of receiving the order.
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The customer must provide the original invoice or valid proof of purchase.
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The product must not show any signs of use, damage, alteration, or wear.
The following items are generally not eligible for return:
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Custom-made or personalized leather products.
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Engraved or specially customized products.
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Products damaged due to misuse, negligence, improper care, or normal wear and tear.
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Sale or clearance items, unless the product is defective or incorrectly supplied.
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Products that have been used, washed, altered, or damaged after delivery.
2. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, incorrect, or significantly different from the product description, please contact us within 48 hours of delivery.
Please email sales@zeloraparis.com with:
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Your order number.
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Product details.
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A description of the issue.
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Clear photographs or videos showing the defect, damage, or incorrect item.
After reviewing and verifying the issue, Zelora Paris Leather may offer:
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A replacement of the product, subject to availability; or
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A full refund of the eligible purchase amount.
For verified defective, damaged, or incorrectly supplied products, Zelora Paris Leather will cover the applicable return shipping costs.
3. Return Process
To request a return:
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Contact us at sales@zeloraparis.com with your order number, product details, and reason for the return.
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Our team will review your request and confirm whether the product is eligible for return.
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We will provide the applicable return instructions.
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Pack the product securely in its original packaging.
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Arrange the return through the courier method specified by our team.
Once the returned product is received, it will be inspected to confirm that it meets the return conditions.
Refunds or exchanges will be processed only after the returned product has been approved following inspection.
4. Refunds
Once a return has been approved, refunds will be processed according to the original payment method wherever possible.
Credit/Debit Card Payments
Refunds will be issued to the same card or payment method used for the original purchase.
Cash on Delivery
Where applicable, refunds for Cash on Delivery orders may be processed through bank transfer or store credit, subject to verification and confirmation of the customer's details.
Approved refunds will generally be processed within 7–10 working days after the returned product has been received and approved.
The time taken for the refund to appear in the customer's account may vary depending on the bank or payment provider.
5. Exchange Policy
Customers may request an exchange for an eligible product due to size, colour, or style, subject to availability.
Exchange requests must be submitted within 24 hours of delivery.
The product must:
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Be unused and unworn.
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Be in its original condition.
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Be returned with its original packaging and accessories.
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Not show any signs of damage or use.
If the replacement product has a higher price, the customer must pay the difference before the replacement is dispatched.
If the requested replacement is unavailable, the customer may be offered an alternative product or refund, subject to the circumstances and applicable policy.
6. Return Shipping Costs
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For defective, damaged, or incorrectly supplied products, Zelora Paris Leather will cover the applicable return shipping costs.
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For voluntary returns or change-of-mind returns, the customer is responsible for the applicable return shipping costs.
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Original shipping charges may not be refundable for voluntary returns unless otherwise required by applicable law.
7. Non-Returnable Products
The following products are not eligible for return once opened, used, personalized, or otherwise made unsuitable for resale:
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Personalized or engraved leather products.
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Custom-made products.
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Gift cards and promotional items, where applicable.
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Products showing visible signs of use or wear.
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Products damaged after delivery due to misuse, negligence, or improper handling.
This does not affect any rights the customer may have in relation to defective or non-conforming products under applicable law.
8. Order Cancellation
Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return after delivery in accordance with this Return & Refund Policy.
9. Customer Rights
Zelora Paris Leather aims to comply with applicable consumer protection requirements in Qatar, including Qatar's Consumer Protection Law (Law No. 8 of 2008) and other applicable regulations.
Nothing in this policy is intended to limit any mandatory rights or remedies available to customers under applicable law.
10. Contact Us
For return, exchange, refund, or cancellation requests, please contact:
Zelora Paris Leather
Email: sales@zeloraparis.com
Phone: +974 7000 4693
Address: Doha, Qatar
11. Policy Updates
Zelora Paris Leather reserves the right to update this Return & Refund Policy from time to time.
Any changes will be published on this page, and the updated version will take effect from the date of publication.
