Return & Refund Policy
Last Updated: [Insert Date]
Thank you for shopping with Zelora Paris Leather. We value your satisfaction and strive to deliver high-quality leather products with excellent service.
Please read our Return & Refund Policy carefully to understand your rights and our obligations in accordance with Qatar’s Consumer Protection Law (Law No. 8 of 2008) and relevant e-commerce regulations.
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
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The product is unused, unworn, and in its original packaging.
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The return request is made within 7 days of receiving your order.
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You provide the original invoice or proof of purchase.
Items not eligible for return include:
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Custom-made or personalized leather goods.
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Items damaged due to misuse, neglect, or normal wear and tear.
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Sale or clearance items (unless defective).
2. Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described, please contact us within 48 hours of delivery at returns@zeloraparis.com with photos or videos of the issue.
After verification, we will arrange for:
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Replacement of the item, or
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Full refund, depending on your preference and stock availability.
Shipping charges for defective or incorrect products will be fully covered by us.
3. Return Process
To initiate a return:
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Email us at info@zeloraparis.com with your order number, item details, and reason for return.
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Our team will review your request and provide return instructions.
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Package the product securely in its original box or packaging.
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Courier pickup will be arranged (for local Qatar orders) or you may be advised to drop it off at a designated location.
Once received, our team will inspect the item and process the refund or replacement as per the policy.
4. Refund Method
Approved refunds will be processed as follows:
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Payments made by credit/debit card will be refunded to the same card or payment method used for the purchase.
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Payments made by cash on delivery (if applicable) will be refunded via bank transfer or store credit.
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Refunds are processed within 7–10 working days after product inspection and approval.
Note: Processing times may vary depending on your bank or payment provider.
5. Exchange Policy
If you wish to exchange a product (for color, size, or style):
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The request must be made within 24 Hr of delivery.
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The item must be unused and in original condition.
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Exchanges are subject to availability of the requested item.
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If the replacement item is priced higher, the price difference must be paid before dispatch.
6. Shipping Costs
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For returns due to defects or wrong items, Zelora Paris Leather will cover all shipping charges.
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For voluntary returns (e.g., change of mind), the customer bears return shipping costs.
7. Non-Returnable Items
For hygiene, safety, and custom design reasons, the following items cannot be returned or refunded once opened or used:
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Personalized leather wallets, bags, or engraved items.
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Gift cards and promotional items.
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Accessories that show visible signs of wear.
8. Cancellation Policy
Orders may be canceled before dispatch without penalty.
If your order has already been shipped, you may still return it after delivery following this policy.
9. Customer Rights (as per Qatari Law)
Under Qatar’s Consumer Protection Law, customers are entitled to:
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Receive products that conform to the advertised description.
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Request repair, replacement, or refund for defective products.
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Obtain refunds for undelivered or wrong items within a reasonable time frame.
Zelora Paris Leather fully complies with these provisions and ensures fair and transparent practices.
10. Contact Us
For all return, exchange, or refund requests, please contact:
Zelora Paris Leather
Email: info@zeloraparis.com
Phone: +974 7000 4693
Address: [Doha,Qatar
11. Updates to This Policy
We may revise this Return & Refund Policy from time to time. The latest version will always be available on our website, with updates taking effect immediately upon posting.