Terms & Conditions

Last Updated: 23/11/2025

Welcome to Zelora Paris Leather. These Terms and Conditions (“Terms”) govern your use of our website, products, and services offered through www.zeloraparis.com (the “Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms.

If you do not agree, please do not use our Site or purchase our products.

1. Company Information

Zelora Paris Leather
Registered in the State of Qatar
Email: info@zeloraparis.com
Phone: +974 7000 4693
Address: Doha, Qatar

2. Eligibility

By using our website or placing an order, you confirm that you are:

  • At least 18 years of age, or using the Site under parental/guardian supervision.

  • Capable of entering into legally binding agreements under Qatari law.

3. Products and Descriptions

We strive to display accurate images, colors, and descriptions of all our products.

However:

  • Actual product color or texture may vary slightly due to screen or lighting differences.

  • Product availability is subject to stock.

  • We reserve the right to change product details, pricing, or discontinue items at any time without prior notice.

4. Pricing and Payment

  • All prices are displayed in Qatari Riyals (QAR) and include applicable taxes unless stated otherwise.

  • We accept secure online payments through approved payment gateways.

  • Your order will not be confirmed until payment is successfully processed.

  • We are not responsible for any additional charges by your bank, card issuer, or payment provider.

5. Orders and Acceptance

  • Once you place an order, you will receive an email confirmation acknowledging receipt.

  • Your order is accepted only when we send a dispatch confirmation email.

  • We may cancel an order before delivery if:

    • The product is unavailable.

    • Payment is not authorized.

    • There is an error in pricing or product information.

  • In such cases, you will be refunded the full amount paid.

6. Delivery and Shipping

  • Delivery is available within Qatar (and to other countries if mentioned on the website).

  • Estimated delivery time will be shown during checkout but may vary due to courier delays or public holidays.

  • You must provide accurate delivery details; we are not responsible for failed deliveries caused by incorrect information.

  • Title and risk of loss transfer to you upon successful delivery.

7. Returns and Exchanges

We want you to be fully satisfied with your purchase.

  • Returns or exchanges are accepted within 48 hours of delivery for unused products in their original packaging.

  • Personalized or custom-made items cannot be returned unless defective.

  • To initiate a return, contact us at sales@zeloraparis.com with your order number and reason for return.

  • Refunds will be issued through the same payment method used for purchase within a reasonable timeframe after inspection.

For hygiene or safety reasons, some leather accessories may not be eligible for return once used or worn.

8. Intellectual Property

All content on this website—including text, images, logos, product designs, trademarks, videos, and layout—is the exclusive property of Zelora Paris Leather and protected under Qatari and international intellectual property laws.

You may not reproduce, copy, modify, or distribute any part of our website or content without prior written consent.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful, fraudulent, or abusive purposes.

  • Attempt to hack, disrupt, or interfere with the Site’s functionality.

  • Post misleading, defamatory, or harmful content.

  • Copy, scrape, or use our product data for