Privacy policy

Last Updated: 14/10/2025

Welcome to Zelora Paris Leather. We are committed to protecting your privacy and personal data in accordance with the Personal Data Privacy Protection Law No. 13 of 2016 of the State of Qatar (PDPPL) and other applicable regulations.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase through our online store.

1. Scope

This policy applies to all personal data collected from:

  • Visitors to our website or mobile application.

  • Customers purchasing our products or contacting us for support.

  • Individuals subscribed to our marketing or promotional communications.

2. Information We Collect

We may collect and process the following types of personal data:

Type Examples
Identity & Contact Information Name, phone number, email address, shipping and billing address
Transaction Data Purchase details, order history, payment status
Payment Information Payment card or bank details (handled securely by third-party payment processors)
Technical Data IP address, browser type, device details, cookies, analytics data
Marketing Data Preferences for newsletters, promotional offers, or surveys

We only collect data that is necessary for the purpose of providing our services and fulfilling your orders.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Consent: When you agree to receive marketing or promotional content.

  • Contractual necessity: To process and deliver your order.

  • Legal obligation: To comply with applicable Qatari laws and regulations.

  • Legitimate interest: To improve our products, prevent fraud, and enhance customer experience.

4. Use of Personal Data

Your personal data may be used for the following purposes:

  • To process and fulfill your purchases and returns.

  • To communicate order updates, promotions, and customer service information.

  • To manage payments and prevent fraudulent transactions.

  • To personalize your shopping experience.

  • To comply with tax, accounting, and regulatory obligations.

We will not use your personal information for any purpose not compatible with the original reason for which it was collected without your consent.

5. Sharing and Disclosure

We may share your data only when necessary, and always under confidentiality agreements, with:

  • Payment gateways and banks for processing payments.

  • Courier and logistics companies for order delivery.

  • IT service providers for website hosting and analytics.

  • Legal authorities, if required by law.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain site functionality.

  • Analyze user behavior to improve our website.

  • Personalize your browsing experience.

You can adjust your cookie settings through your browser preferences.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Completing your orders and customer support.

  • Meeting legal, accounting, or reporting obligations.
    After this period, your data will be securely deleted or anonymized.

8. Data Security

We apply strict security measures to protect your data against unauthorized access, loss, or misuse. These include:

  • Encrypted communication (SSL/TLS).

  • Limited access to authorized personnel only.

  • Secure payment gateways and data storage systems.

9. Your Rights Under Qatari Law

As a data subject, you have the right to:

  • Access and review your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent to data processing (where applicable).

  • Object to certain processing activities.

You can exercise these rights by contacting us at privacy@zeloraparis.com or using our contact details below.

10. Data Transfers

If we transfer your personal data outside Qatar, we ensure it is protected under appropriate safeguards that comply with Qatari law.

11. Children’s Data

We do not knowingly collect personal data from individuals under 18 years old without verified parental consent.

12. Data Breach Notification

If a data breach occurs that may affect your personal information, we will notify you and the relevant Qatari authority as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised “Last Updated” date. You are encouraged to review it periodically.

14. Contact Information

For any privacy-related questions, complaints, or to exercise your data protection rights, please contact:

Zelora Paris Leather
Email: info@zeloraparis.com
Phone: +974 7000 4693
Address: Doha,Qatar

If you are not satisfied with our response, you may also contact the National Cyber Security Agency (NCSA) in Qatar for assistance at https://assurance.ncsa.gov.qa.

15. Consent

By using our website or making a purchase, you acknowledge that you have read and agreed to this Privacy Policy.