Last Updated: 23-11-2025
At Zelora Paris Leather, we aim to provide a reliable and convenient delivery experience for every order. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Orders are normally processed after successful payment confirmation.
Orders are generally prepared for dispatch within 1–3 working days, excluding Fridays, public holidays, and other non-working days.
Orders containing customized or personalized products may require additional processing time. If additional time is required, our team will contact the customer where appropriate.
2. Delivery within Qatar
We currently provide delivery services within Qatar.
Delivery is made through our designated courier or delivery partners.
Estimated delivery time within Qatar is generally 1–3 working days after dispatch, depending on the delivery location and courier service.
Delivery times are estimates and may vary due to:
-
Delivery location.
-
Weather conditions.
-
Public holidays.
-
High order volumes.
-
Courier delays.
-
Incorrect or incomplete delivery information.
-
Circumstances outside our reasonable control.
3. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before the customer completes the order.
Shipping charges may vary depending on:
-
Delivery location.
-
Order value.
-
Promotional offers.
-
Delivery method selected.
From time to time, Zelora Paris Leather may offer free delivery promotions or other shipping offers. Any applicable offer will be displayed on the website or during checkout.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your:
-
Name
-
Phone number
-
Building or house number
-
Street/area
-
Zone
-
Other relevant delivery details
are correct.
Zelora Paris Leather cannot be held responsible for delays or failed delivery caused by incorrect, incomplete, or outdated delivery information provided by the customer.
5. Delivery Attempts
Our delivery partner may contact the customer before or during delivery.
If a delivery cannot be completed because the customer is unavailable or cannot be reached, additional delivery arrangements may be required.
Repeated failed delivery attempts may result in additional delivery charges or cancellation of the order, depending on the circumstances.
6. Tracking
Where tracking information is available, customers may receive a tracking number or delivery update through email, SMS, WhatsApp, or another communication method provided by Zelora Paris Leather or its delivery partner.
Customers should use the tracking information provided to monitor the progress of their shipment.
7. Delayed Deliveries
While we aim to meet the estimated delivery times, delivery delays may occasionally occur due to circumstances beyond our control.
These may include:
-
Severe weather.
-
Public holidays.
-
Courier operational issues.
-
Traffic or road restrictions.
-
High demand or seasonal order volumes.
-
Incorrect delivery information.
-
Other unforeseen circumstances.
If your order has been significantly delayed, please contact us so that we can assist you in checking its delivery status.
8. Damaged Packages
Customers are advised to check the package at the time of delivery where possible.
If the package appears severely damaged, opened, or tampered with, please contact sales@zeloraparis.com as soon as possible and provide photographs or videos of the package and product.
If the product itself is damaged, please follow the process described in our Return & Refund Policy.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.
Please provide:
-
Order number.
-
Details of the missing or incorrect item.
-
Photographs of the package and received products, where applicable.
After verification, we will work to arrange the appropriate replacement or resolution.
10. International Shipping
International shipping availability may vary depending on the destination.
If international delivery is available for your location, applicable shipping charges, delivery estimates, customs duties, taxes, or other charges will be communicated or displayed where applicable.
Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.
Delivery times for international orders may vary depending on customs clearance, destination, courier availability, and local regulations.
11. Customs and Import Charges
For international shipments, the destination country's customs authorities may impose duties, taxes, or other charges.
Such charges are generally the responsibility of the customer unless otherwise stated by Zelora Paris Leather.
Zelora Paris Leather is not responsible for delays caused by customs clearance or regulatory requirements in the destination country.
12. Order Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. The customer may instead request a return after delivery in accordance with our Return & Refund Policy.
13. Contact Us
For questions regarding shipping or delivery, please contact:
Zelora Paris Leather
Email: sales@zeloraparis.com
Phone: +974 7000 4693
Address: Doha, Qatar
14. Policy Updates
Zelora Paris Leather may update this Shipping Policy from time to time.
Any changes will be published on this page and will take effect from the date of publication.
